Why Should Your Firm Use Client Engagement Standards?

Here’s a quick factoid: In 2013 (yes, I know that seems like eons ago, but the information is still valid), the ABA Standing Committee on Lawyer’s Professional Liability conducted a study on malpractice claims to see where they originated. They reported that 16% of all malpractice claims were caused by poor client communications. Even apart from the seriousness of malpractice claims, general grumblings from clients about not being aware of certain law firm procedures or expectations puts a bad taste in everyone’s mouth. In my blog last week, I talked about four reasons why clients stick with their law firms. The top reason clients stick around? Because you’re dependable. They know what to expect when working with you, you do what you say you’ll do, and you can be trusted. Written Client Engagement Standards are one way to ensure there is no misunderstanding about who will be doing what and what clients and the law firm can expect from each other,…

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