The eDiscovery Industry – Still Burning People Out

Recently, while meeting with a vendor doing a software demo, the sales rep for said vendor assured me that: “You’d have an assigned project manager, and you’ll have their cell phone number and can reach them anywhere, anytime, even if you have an issue come up at 2AM”. My biggest takeaway from that? There’s a vendor I don’t ever want to go to work for. It’s 2018. With all we know about how unhealthy, and unproductive, it is to be always on-call for work, the legal industry, and the tech vendors involved in it, still prides itself on being reachable and ready to step in to get work done 24×7. It’s not sustainable. We are seeing that in the levels of stress-related metal health issues, addiction, suicide, etc. yet we still run around bragging about how “busy” we are, because we want to make sure everyone knows how important we must be. After all, if I’m the person who gets that call, it must be because…

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