Royal Caribbean to Outsource Springfield Call Center

Royal Caribbean is reportedly outsourcing the majority of the employees in its call center in Springfield, Oregon (near Eugene) to Jamaica and Guatemala. Over 700 positions in the Springfield office will apparently be gone by the end of 2019. Employees say that they were forced to sign Non-Disclosure Agreements (NDA’s) prohibiting them from talking about the company’s decision. As one employee who wishes to remain anonymous recently told me, “it’s pretty sad there right now.” Royal Caribbean has operated a call center in the town of Springfield, Oregon since 2006 in a customized office which is designed to look like a cruise ship (see article below). As of 2014, Royal Caribbean employed over 700 people and had plans to hire over 200 others there. Several current employees in Springfield contacted me to discuss the company’s plans. They state that Royal Caribbean plans to outsource 85-90% of its jobs in Springfield to Guatemala and…

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