Commission proposes a new deal for consumers

On 11 April 2018, the European Commission issued legislative proposals for a new deal for consumers to ensure that EU consumers fully benefit from their rights under EU law. In summary the new deal seeks to strengthen consumer rights online and give consumers the tools to enforce their rights and get compensation. In terms of strengthening consumer rights the Commission seeks to introduce more transparency in online market places and improve transparency on search results on online platforms. In terms of giving consumers tools to enforce their rights the new deal provides that it will be possible for a qualified entity, such as a consumer organisation, to seek redress, such as compensation, replacement or repair, on behalf of a group of consumers that have been harmed by an illegal commercial practice. In some Member States, it is already possible for consumers to launch collective actions in courts, but this possibility will be available in all EU countries. The…

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