8 Ideas for Better Court wayfinding

Open Law Lab / Margaret: “For the court user testing I am working on at the Legal Design Lab, we have been testing different ideas to make court process more navigable — getting litigants’feedback and agenda on them. Now, we will turn to a more specific branch of innovation ideas, around how to improve wayfinding in courts. This means navigation of the building, of the process, and of the language and information. I sketched out the top 8 ideas that have emerged from our previous classes and workshops. We will test these 8 ideas with a ranking game in interviews. This will help us know what litigants’ interest in these new “innovations” would be, and also solicit more ideas and refinements from them.”

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