Using Iso 9000 as a Way to Improve Public Administration

 This week marked the first certification of ISO 9000 obtained by the present state administration; the first of what we expect will be many. The IPEM (Institute of Weights and Measures of the Amazonas) was recommended for the certification without exception, after one year of arduous work, certainly recognizable by those who already worked on implementing a quality system.

     The ISO provides a framework of three practical applications that, given they do not guarantee good management, at least give the certainty that an effort has been made to demonstrate a continuous commitment to improvement that may eventually, in itself, be classified as good management. The three practical applications are:

     These simple practices are of unquestionable effectiveness in private or public administration, if implemented with vigor. The ISO simply systemizes the adoption of these practices and guarantees the continuity of them. Today, we operate with more than ten state agencies with implementation, with probable certifications soon of SEPLAN, CIOPS and CGL, and will be initiating more shortly.

     I would like, finally, to make a suggestion to those that agree with the principles of the above mentioned practices. Those that know public managers, in any spheres, question them on what they are doing in each of these items. Is there research being done of satisfaction of your clients, the public? What are the policies involved in the valuation of servers, of training, of recruitment? What system do you adopt in your search for continuing improvement? It is only with a demanding society that we can have some hope of a better future.

Secretário Estadual de Planejamento e Desenvolvimento Econômico, Amazonas, Brasil / Secretary for Planning and Economic Development, State of Amazonas, Brazil

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