The Consumer Protection Ecosystem: Law, Norms, and Technology

Bradley, Christopher G., The Consumer Protection Ecosystem: Law, Norms, and Technology (March 8, 2019). Denver Law Review, Vol. 97, 2019. Available at SSRN: https://ssrn.com/abstract=3349190 or http://dx.doi.org/10.2139/ssrn.3349190 “Consumer law provokes fierce policy debate on issues from identity theft to online privacy, from arbitration clauses and class action lawsuits to Americans’ accumulation of debt and the unsavory practices sometimes used to collect. Pervasive technology in every aspect of consumer transacting has opened up many new fronts in these battles. Scholars, policymakers, and advocates have responded in kind, devoting increased energy to this area of law, which affects every single one of us, every single day. Despite its prominence, however, confusion persists regarding what consumer protection really is or does. The realities of social and technological change have not been integrated into legal analyses of consumer transactions. This Article…

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