Tag Archives: Customer

IRS Customer Service Audit

The two things you can be sure of in life are, as the saying goes, death and taxes. As for the taxes, they are apparently unavoidable on many different levels. If it's not the payment of taxes, it's the waiting … Continue reading

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Customer Service Fail and Redemption at the Microsoft Store

My relationship with the Microsoft Store deteriorated over the summer. I bought one of their top laptops toward the end of April as a graduation present for myself. The laptop promptly broke and I've been back repeatedly for repairs. Things … Continue reading

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LESSONS FROM NETFLIX AND QWIKSTER: You can get a sweet deal if you are the customer who gets marg…

LESSONS FROM NETFLIX AND QWIKSTER: You can get a sweet deal if you are the customer who gets marginal cost pricing. Medicare does this-reimburses hospitals at above their marginal cost, but below their average cost, so that private insurers have … Continue reading

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Starbucks: Customer Experience Matters

Starbucks lost sight of the individual customer experience, its CEO said. "We had grown so much that we had convinced ourselves that any bad experience by one customer didn't matter," he said. "But in reality this matters more than anything … Continue reading

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Airline not liable for refusing to transport customer who lacked required travel documents

Reed v. Delta Airlines, Inc. (S.D.N.Y. Mar. 23, 2011). The plaintiff and her dog, Blondie, arrived at John F. Kennedy International Airport to check in for their flight to Ghana. Delta personnel informed the plaintiff that she lacked certain documents … Continue reading

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