Businesses that charge consumers for paper copies of bills need to carefully examine their practices in New York. Effective April 18, 2011, companies that bill New York customers are prohibited from charging a consumer an additional fee or charging a different rate when a customer requests to receive a paper billing statement or chooses to pay by mail. The law, an amendment to the General Business Law, does not prohibit offering consumers a credit or other incentive to elect a specific payment or billing option.
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