FTC Releases List of Top Consumer Complaints in 2010 — Identity Theft Tops the List Again

The Federal Trade Commission has released its list of top consumer complaints received by the agency in 2010. The list showed that for the 11th year in a row, identity theft was the number one consumer complaint category. Of 1,339,265 complaints received in 2010, 250,854 – or 19 percent – were related to identity theft. Debt collection complaints were in second place, with 144,159 complaints. Many of the categories also related to imposter and counterfeit check scams. The top consumer complaints were: Rank Category Number of Complaints Percentage 1 Identity Theft 250,854 19% 2 Debt Collection 144,159 11% 3 Internet Services 65,565 5% 4 Prizes, Sweepstakes and Lotteries 64,085 5% 5 Shop-at-Home and Catalog Sales 60,205 4% 6 Imposter Scams 60,158 4% 7 Internet Auctions 56,107 4% 8 Foreign Money/Counterfeit Check Scams 43,866 3% 9 Telephone and Mobile Services 37,388 3% 10 Credit Cards 33,258 2%

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